Creative thinking meets trusted expertise – delivering practical insights, innovative solutions and the
confidence to act decisively.

Our Process
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Understand

We take time to ensure that we understand your needs and the problem/s to be solved. We are comfortable questioning conventional thinking on the issues to ensure you have a robust problem definition. Our data analytics capabilities allow us to collect and interpret information effectively if the problem isn't fully understood yet. 

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Plan

No two projects are the same, so we start each project by developing a tailored project plan which is our blueprint for project success. Our expert project coordination ensures careful planning pays dividends in terms of time and cost-effectiveness later in the project. 

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Deliver

Our delivery model ensures that our team is aligned, we're meeting our deadlines, and our clients are kept up to date. Our approach is agile and solutions focused. Effective stakeholder management is central to our work - clients know we have a robust approach to risk management - that we will raise issues early and lead with empathy. 

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Review

Once we have developed our thinking, we hold ‘sensemaking sessions’ with key stakeholders to test our findings and recommendations. This means there are no surprises in our final work products and clients have an opportunity for feedback and reflection. 

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Close

Our project closure processes allow us to capture valuable insights from the project, identify areas for improvement and celebrate our teams' achievements. We foster a culture of continuous learning and growth, enabling us to refine our processes and approach for future endeavours. 

The Allen + Clarke team were fantastic to work with in supporting the development of our organisation's diversity and inclusion strategy and went above and beyond to provide a comprehensive product that was relevant and actionable.

Australian Evaluation Society

Allen + Clarke have been instrumental in assisting to scope a regulatory landscape that is incredibly complex and challenging at the best of time. Their assistance, responsiveness, flexibility and understanding have been very much appreciated.

Department of Health and Aged Care

Director

People

The People Who make it happen

Jacqui Haggland
Senior Consultant
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Anton Davis
Director Consulting (NZ)
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Adam Emirali
Group Marketing Director
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Alice Palmer
Consultant
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Dr Brendan Stevenson
Quantitative Analytics Lead
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Jodie O'Neill
Strategy + Planning Lead
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Dr Bo Ning
Senior Consultant
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Charlene Harvey
Regulatory Strategy + Practice Lead (NZ)
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Craig Griffiths
Innovation + Engagement Lead
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Dr Fiona Scott-Melton
Performance + Impact Lead (NZ)
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Jaqui Taituha Ngawaka
Governance + Te Ao Māori Advisory Lead (NZ)
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Jason Carpenter
Director Business Development (NZ)
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Jeremy Markham
Senior Consultant
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Marnie Carter
Evaluation Lead (NZ)
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Matt Allen
Chief Executive Officer
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Nathan Liu
Consultant
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Ned Hardie-Boys
Senior Consultant
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Nick Leffler
Organisational Design + Change Lead
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Philippa Tinetti
Consultant
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Dr Rebecca Gray
Senior Consultant
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Rob Smith
Regulatory Implementation Lead (NZ)
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Sean Stack
Senior Consultant
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Stephanie James
Senior Consultant
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Stuart Beresford
Senior Consultant
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Susan Cook
Senior Consultant
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Briony Jain
Senior Consultant
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Chelsea Holcombe
Consultant
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Corinne Wengrow
Consultant
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Eleanor Jenkin
Impact + Insights Lead
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Jodie Lee
Design and Publications Adviser
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Juliette Davies
Consultant
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Linda Gyorki
Director Consulting (AU)
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Milo McKay
Consultant
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Paul Houliston
Senior Partner
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Sam Byfield
Policy Lead (AU)
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Sarah McDowell
Regulatory Lead (AU)
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Dr Tafadzwa Machirori
Senior Consultant
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Toby Black
Consultant
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William Morgan
Consultant
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Kylie Berg
Director Business Development (AU)
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Emma Keleher
Strategy + Planning Lead (AU)
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Julian Alban
Senior Consultant
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Anna Gribble
Clinical Guidance Lead
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Caroline Crothers
Senior Consultant
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Ariane La Porte
Consultant
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Malar Thiagarajan
Senior Consultant
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Kelsey Morrison
Senior Consultant
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Quality

Our quality systems allow us to guarantee an excellent product. We are independently certified as being complaint with ISO9001:2015E Quality Management Systems – this means we adhere to international standards for quality management practices. Our project management approach is underpinned by a commitment to ‘no surprises’ meaning transparent stakeholder management and open and regular communication with clients about progress and any risks.

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Find out how we can help you. 
Book a Discovery Session

Get clarity on your challenge with our free one-hour discovery session - no obligation, just practical insights on how we can help.

How we measure success


  • Relationship - Our relationship with our clients is at the heart of what we do. Success for us means our clients are satisfied and we have built trusted relationships with key stakeholders.

  • Technical - Quality is part of our DNA. Success means having the right expertise and experience available and following our quality processes to ensure a high-quality product. 

  • Delivery - Successful delivery isn’t just about completing a project to deadline and within budget. It means delivering in a way that will have an impact for our client, their stakeholders or the community. 

Triangle diagram showing interconnected pillars of success: Technical expertise (brain icon), Relationship management (handshake), and Delivery excellence (checklist).
FAQs

Frequently Asked Questions

What makes Allen + Clarke's process different from other consulting firms?

What sets us apart is our values and our ways of working. While many consulting firms focus on outputs, our people are driven by a desire to make a genuine impact. We work with you to design solutions meaning we don't parachute in with an already formed answer. We take time to understand the context, to question and challenge, build relationships, and generate solutions that work for you. 

Above all, when you work with Allen + Clarke you get a team that give a damn about your success, and a team that brings energy, integrity and enthusiasm to every project we undertake. 

Can your process be customised for different types of projects?

Absolutely - flexibility is one of our strengths. For each project we tailor the activities, timeframes and approach to suit your specific context. We focus on what will bring the most value to each client based on their specific needs and situation. We can also offer solutions at different price points to meet varied needs. 

What are 'sensemaking sessions'?

Sensemaking sessions are part of our way of testing findings and recommendations with key stakeholders. Unlike a traditional presentation, these sessions are designed to be interactive, with discussions, challenge and refinement occurring. Sensemaking sessions allow us to pressure-test our thinking, uncover blind spots and ensure our recommendations work and will meet our client's needs. We have found that sensemaking sessions help to build buy-in from stakeholders, lead to more robust recommendations and more successful implementation. 

How do you incorporate client feedback into your process?

We see feedback as a way to help us continually improve. Our project management approach incorporates multiple opportunities for client feedback including formal review points and more informal regular check-ins. When you provide feedback, we listen carefully, ask clarifying questions, and discuss the implications of any changes. The collaborative approach ensures that the results align with your expectations while leveraging our respective expertise. The result is deliverables that genuinely meet your needs rather than just ticking the box. 

How do you handle changes to project scope or requirements?

We understand that as a project progresses, your needs might change or new information might emerge. Our project management approach is designed to allow us to be flexible and thoughtfully manage any changes that might arise. When a change occurs, we assess the implications for timeframes, resources and deliverables, and then discuss options transparently. We work towards a collaborative solution - helping you to make informed decisions about priorities and trade-offs ensuring that the overall project outcomes are always kept in mind. 

How do you ensure knowledge transfer to clients?

Effective knowledge transfer means your team can maintain momentum after the project ends. In every project, we aim that the client's team emerges with more knowledge and an ability to keep the work going. This might mean clear documentation, capability building opportunities, and structured handover processes. We focus on sharing not just what we did, but why and how we did it, the insights we gained, and the lessons learned. This ensures that the value of our work extends beyond the project's formal conclusion.