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What we do
Optimise your organisation through targeted business improvement and process optimisation. Our human-centred approach combines data analytics with practical performance management frameworks to enhance how you work. We help you build a high-performing organisation that delivers measurable value while keeping people at the heart of every solution.
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Implementing process optimisation to ensure you are delivering at your best without wasting time or money
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Delivering business improvement through strategic capability building so you can trust you have the right people with the right skills.
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Creating robust performance management frameworks powered by data analytics to track and validate improvements.
Organisational Design
Transform strategic vision into operational excellence through an effective operating model. Allen + Clarke uses our bespoke four-lens methodology to design unique operating models that drive impact aligned with your business strategy and organisational values, and identify capability and culture required for success.
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Value proposition development - using co-design and consensus to develop a value proposition that aligns with your operating model goals and motivates stakeholder buy-in
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Governance Design - implementing frameworks that provide assurance that designs are being made by the right people with the right information.
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Capability Roadmaps - using business process mapping to identify and build essential operational capabilities
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Cultural Transformation - integrating change management frameworks to embed sustainable organisational values, behaviours and principles needed to underpin your organisational success.
Business Improvement
Our approach to business improvement puts people at the centre. We use design-thinking methodologies coupled with data analytics to understand your customer insights to drive innovative business transformation. We develop targeted efficiency strategies that optimise processes while enhancing service delivery.
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Human-centred Design - creating customer-focused solutions, using creative problem solving that delivers measurable business transformation.
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Data Analytics - identifying performance trends and opportunities through robust data analysis and insights
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Process Optimisation - creating efficient, practical strategies that enhance operations and customer satisfaction through design thinking principles.
Performance Management
We enhance organisational performance through rigorous data analytics and mixed methods research. Our comprehensive approach combines both qualitative and quantitative research techniques to identify and implement drivers of success. Utilising long term data collection and analysis, we help you achieve measurable performance improvements.
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Strategic Goal Setting - collaborative development of targeted objectives aligned with your organisational values and capabilities
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Stakeholder Engagement - building deep understanding of current operations and future opportunities through structured consultation utilising qualitative and quantitative research techniques
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Performance Frameworks - designing comprehensive longitudinal measurement systems powered by data analytics to drive continuous improvement.
Related Projects
Related Projects
Projects
Less than a minute to read
Development of a family violence primary prevention workforce approach
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Projects
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Gap analysis of barriers to general practice accreditation
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Working with us
Our Process
Understand
We dig deeper to reframe challenges and uncover what truly matters.
Plan
We create tailored blueprints that save time and drive success.
Deliver
We communicate transparently while managing risk with empathy and agility.
Review
We test findings with stakeholders to eliminate surprises and gain insights.
Close
We capture lessons and celebrate achievements to continuously improve.
FAQs
Frequently Asked Questions
How do you identify which processes in our organisation need the most attention?
We use a multi-method diagnostic approach that includes data analysis of current performance metrics, stakeholder consultation across all levels of the organisation, process mapping to identify bottlenecks and inefficiencies, and benchmarking against industry standards. This comprehensive assessment helps prioritise improvement opportunities based on both impact potential and implementation feasibility.
How do you handle resistance to change when implementing new performance frameworks?
Resistance is a natural part of any change process. We address this proactively through comprehensive stakeholder engagement, clear communication about the reasons for change, involving staff in solution design, providing adequate training and support, celebrating early wins, and establishing feedback mechanisms. Our change management frameworks are tailored to your organisational culture and focus on building understanding and ownership.
How does Allen + Clarke's approach differ from other business improvement consultancies?
Our key difference lies in our genuinely people-centred approach. Rather than imposing generic solutions, we work collaboratively with your team to understand your unique context. We combine robust data analytics with deep stakeholder engagement, ensuring solutions are not just theoretically sound but practical and sustainable within your organisational culture.
How do you ensure that business improvements are sustainable beyond the initial implementation?
Sustainability is built into our approach through capability building, knowledge transfer, and change management. We develop customised frameworks and tools that your team can continue using, provide training to key staff, establish clear governance for ongoing performance management, and create feedback mechanisms to monitor and adjust improvements over time.
What kind of organisational challenges is Allen + Clarke best equipped to address?
We have experience with a range of organisational and systemic challenges and excel at providing both technical and people-focused solutions. The types of challenges we enjoy are managing significant change, resolving operational bottlenecks, aligning disconnected teams or processes, and designing fit-for-purpose operating models.
How do you measure the less tangible aspects of performance, like improved culture or customer experience?
We use a variety of methods to capture this valuable feedback – for example pulse surveys to track employee engagement, customer journey mapping and feedback mechanisms, and specific culture assessment tools. These measures can then be incorporated into overall performance assessments.