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Our quality systems allow us to guarantee an excellent product. We are independently certified as being complaint with ISO9001:2015E Quality Management Systems – this means we adhere to international standards for quality management practices.
Our project management approach is underpinned by a commitment to ‘no surprises’ meaning transparent stakeholder management and open and regular communication with clients about progress and any risks.
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Technical - Quality is non-negotiable. Success means having the right expertise available and following the right processes to ensure our clients receive a high-quality service.
Relationship - Our relationship with our clients is at the heart of what we do. While we take our work seriously, we bring a friendly and engaging approach that makes collaboration enjoyable. Success means our clients are happy and we have built solid relationships with key stakeholders.
Delivery - Successful delivery isn't just about completing a project to deadline and within budget. It means delivering each project so it makes a real impact for our client, their stakeholders and the community.
What sets us apart is our values and our ways of working. While many consulting firms focus on outputs, our people are driven by a desire to make a genuine impact. We work with you to design solutions meaning we don't parachute in with an already formed answer. We take time to understand the context, to question and challenge, build relationships, and generate solutions that work for you.
Above all, when you work with Allen + Clarke you get a team that give a damn about your success, and a team that brings energy, integrity and enthusiasm to every project we undertake.
Absolutely - flexibility is one of our strengths. For each project we tailor the activities, timeframes and approach to suit your specific context. We focus on what will bring the most value to each client based on their specific needs and situation. We can also offer solutions at different price points to meet varied needs.
Sensemaking sessions are part of our way of testing findings and recommendations with key stakeholders. Unlike a traditional presentation, these sessions are designed to be interactive, with discussions, challenge and refinement occurring. Sensemaking sessions allow us to pressure-test our thinking, uncover blind spots and ensure our recommendations work and will meet our client's needs. We have found that sensemaking sessions help to build buy-in from stakeholders, lead to more robust recommendations and more successful implementation.
We see feedback as a way to help us continually improve. Our project management approach incorporates multiple opportunities for client feedback including formal review points and more informal regular check-ins. When you provide feedback, we listen carefully, ask clarifying questions, and discuss the implications of any changes. The collaborative approach ensures that the results align with your expectations while leveraging our respective expertise. The result is deliverables that genuinely meet your needs rather than just ticking the box.
We understand that as a project progresses, your needs might change or new information might emerge. Our project management approach is designed to allow us to be flexible and thoughtfully manage any changes that might arise. When a change occurs, we assess the implications for timeframes, resources and deliverables, and then discuss options transparently. We work towards a collaborative solution - helping you to make informed decisions about priorities and trade-offs ensuring that the overall project outcomes are always kept in mind.
Effective knowledge transfer means your team can maintain momentum after the project ends. In every project, we aim that the client's team emerges with more knowledge and an ability to keep the work going. This might mean clear documentation, capability building opportunities, and structured handover processes. We focus on sharing not just what we did, but why and how we did it, the insights we gained, and the lessons learned. This ensures that the value of our work extends beyond the project's formal conclusion.