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What we do
At Allen + Clarke we work with our clients to boost their business through targeted business improvement and process optimisation. Our person-focused approach combines data analytics with action-oriented performance management frameworks to improve how you work. We help clients build high-performing organisations that deliver measurable value while keeping people at their heart.
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Implementing process optimisation to get results without wasting time or money.
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Using strategic capability building so you have the right people and skills to deliver after we are gone.
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Creating the basis for practical performance management using data analysis to track and validate business improvement.
Organisational Design
Transform strategic vision into operational excellence with the right operating model. Allen + Clarke uses a bespoke four-lens approach to design models unique to our clients. We align your business strategy, capability, and culture to help you move forward.
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Refine your Value Proposition - taking wide input and focusing on the value proposition that supports your goals and motivates customers to choose you.
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Governance Design - making sure the right people have the right information to make the right choices.
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Capability Roadmaps - using business process mapping to lay out where your organisation wants to be and how it can get there.
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Cultural Transformation - integrating change management frameworks to build the values, actions and attitudes you need for your organisation's success.
Business Improvement
People are at the heart of our approach to business improvement. We combine human-centred design with data analysis to help you understand your customers and stakeholders and develop creative ways to reach them. We establish targeted efficiency strategies that allow your organisation to improve service delivery.
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Human-centred Design - exploring creative solutions that drive measurable business improvement.
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Data Analytics - identifying performance trends and opportunities through measurable insights.
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Process Optimisation - implementing practical efficiency strategies that improve both your business operations and the customer experience.
Our clients
Performance Management
We work with our clients to establish performance frameworks and set goals to boost organisational outcomes. Our engagement approach helps you to set goals and figure out what you need to succeed. Using both data analytics and qualitative insights, we help you get to the next level.
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Strategic Goal Setting - working together to develop objectives that align with your organisational values and capability.
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Stakeholder Engagement - consulting widely to build a solid understanding of your current operations and future opportunities.
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Performance Frameworks - tailoring measurement systems to your goals, powered by data analysis.
Related Projects
Related Projects
Projects
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Transforming Policy Development: Enhancing Kāinga Ora's policy operating model
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Projects
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Governance Reset – designing a tailored governance framework for Ministry for Environment
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Working with us
Our Process
Understand
We clarify objectives by challenging assumptions and gathering insights.
Plan
We craft a tailored roadmap to prevent future complications.
Deliver
We execute with transparency while proactively addressing emerging challenges.
Review
We validate recommendations through inclusive sensemaking sessions.
Close
We reflect on learnings while recognising team accomplishments.
FAQs
Frequently Asked Questions
How do you identify which processes in our organisation need the most attention?
We use a multi-method diagnostic approach that includes data analysis of current performance metrics, stakeholder consultation across all levels of the organisation, process mapping to identify bottlenecks and inefficiencies, and benchmarking against industry standards. This comprehensive assessment helps prioritise improvement opportunities based on both impact potential and implementation feasibility.
How do you handle resistance to change when implementing new performance frameworks?
Resistance is a natural part of any change process. We address this proactively through comprehensive stakeholder engagement, clear communication about the reasons for change, involving staff in solution design, providing adequate training and support, celebrating early wins, and establishing feedback mechanisms. Our change management frameworks are tailored to your organisational culture and focus on building understanding and ownership.
How does Allen + Clarke's approach differ from other business improvement consultancies?
Our key difference lies in our genuinely people-centred approach. Rather than imposing generic solutions, we work collaboratively with your team to understand your unique context. We combine robust data analytics with deep stakeholder engagement, ensuring solutions are not just theoretically sound but practical and sustainable within your organisational culture.
How do you ensure that business improvements are sustainable beyond the initial implementation?
Sustainability is built into our approach through capability building, knowledge transfer, and change management. We develop customised frameworks and tools that your team can continue using, provide training to key staff, establish clear governance for ongoing performance management, and create feedback mechanisms to monitor and adjust improvements over time.
What kind of organisational challenges is Allen + Clarke best equipped to address?
We have experience with a range of organisational and systemic challenges and excel at providing both technical and people-focused solutions. The types of challenges we enjoy are managing significant change, resolving operational bottlenecks, aligning disconnected teams or processes, and designing fit-for-purpose operating models.
How do you measure the less tangible aspects of performance, like improved culture or customer experience?
We use a variety of methods to capture this valuable feedback – for example pulse surveys to track employee engagement, customer journey mapping and feedback mechanisms, and specific culture assessment tools. These measures can then be incorporated into overall performance assessments.